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”Using Service Reign is the best money any retailer will spend if they want to improve or even maintain a high level of customer service. And, it’s less than 20 bucks a month. It’s a no-brainer.”

— Alan Lepak - Owner/Founder - Global Bikes
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“Service Reign has very quickly become a critical tool for us in getting real time feedback, allowing us to resolve problems as they arise, before they hit the airwaves. This feedback also helps us to continue to shape the best possible service policies for all our customers.”
— Stuart Hunter, Founder/CEO, roll:
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”Our three-stores implemented Service Reign and. I completely see value in it. If we are able to save one regular customer from not returning because of a bad interaction, the service has basically paid for itself.”
— Stephen Proffitt - Service Manager / Carytown Bicycle Company



• is a software that integrates with your Lightspeed POS system in minutes. 

• automatically sends a follow up email to a customer after a completed work order transaction. 

• lets a customer provide feedback about your work.

• encourages happy customers leave a positive review on Google, Yelp of Facebook.

• keeps unhappy customers from posting a bad review or going to another store.

96% of your customers who have a bad experience don't complain.

91% of them never come back.

-Ruby Newell-Legner