Terms of Service
Effective on May 30, 2017
Service Reign provides its services to Users and Businesses subject to the following Terms of Service ("TOS"), which may be updated by us at any time without notice to you. Changes will be effective upon the posting of the new TOS. You can review the most current version of the TOS at any time at http://www.servicereign.com/terms .You should revisit this page on a regular basis as revised versions will be binding on you and/or your Business. You agree that you or your Business' use of Service Reign after any changed TOS indicates your acceptance of the updated version.
A "user" is any person or entity who in any way uses Service Reign and the Services.
"You" and "Your" refer to you, a user of Service Reign.
"We", "us", "our", and "Service Reign" refer to Service Reign, LLC.
"Services" refers to all services provided by Service Reign, LLC. including, but not limited to the Service Reign website.
"Content" includes text, audio, video, images, photos and all other forms of data communication.
"Business" is a business that is using Service Reign and the Services.
"Customer" is a person that is a customer of a Business on Service Reign and that allows the Business to have his or her personally identifiable information.
"Contact information" includes a person's or Business' email addresses, phone number or physical address.
"Employee" means an employee, independent contractor working on behalf of Business or other agent or representative of Business that has (i) been assigned to access and use the Services, and (ii) registered online to access and use the Services.
"Messages" include emails, text messages, push notifications or other communications originating from Service Reign.
"Equipment" includes all equipment Service Reign provides to Business.
"Intellectual Property Rights" means patent rights (including, without limitation, patent applications and disclosures), copyrights, trade secrets, moral rights, know-how, and any other intellectual property rights recognized in any country or jurisdiction in the world.
You warrant that the following is true. You:
Haven't been removed or suspended from using the Services.
Do not have more than one User account at any given point in time.
Are not a competitor of Service Reign.
Have full power and authority to enter into these TOS and any applicable Business-Specified Terms.
You agree to the following when using Services:
You are of legal age to form a binding contract.
You are not a person barred from receiving Service Reign services under the laws of the United States or other applicable jurisdiction.
If you represent a business on Service Reign, then you are an authorized representative of the business.
You agree to provide true, accurate, current and complete information about yourself or the business you represent as prompted by Service Reign.
You are responsible for maintaining the confidentiality of your account password.
You are responsible for all activities that occur in connection with your account.
You agree to notify us immediately of any unauthorized use of your account.
You are not impersonating someone else.
You are not creating multiple Service Reign accounts.
You are not creating multiple Business accounts for the same Business.
We reserve the right to close your account at any time for any or no reason.
Service Reign User and Business Accounts
You are responsible for updating and maintaining the accuracy and confidentiality of the account information you provide to us.
Service Reign will place a cookie on any computer from which you login to Service Reign. When you revisit Service Reign, this cookie will enable us to recognize you as the account holder and provide you with direct access to your account without you having to retype your password. To prevent someone else from accessing your account on a computer that you use, you agree to exit from your account at the end of each session if you expect someone else to use the computer from which you logged into Service Reign.
You agree to immediately notify Service Reign of any unauthorized use of your password or account or any other breach of security.
You agree that Service Reign cannot and will not be liable for any loss or damage arising from your failure to comply with this section of these TOS.
We reserve the right to terminate unpaid accounts and Businesses that are inactive for a continuous period of 30 days. We reserve the right to delete all data associated with such accounts and businesses.
Service Reign Participation
In addition to any Business-Specific Terms, User agrees to the following terms:
Businesses reserve the right, at their sole discretion, change, suspend, or discontinue any aspect of their Service Reign account at any time or terminate it at any time.
User will not hold Service Reign responsible for the behavior of any Businesses utilizing the Services.
In no event shall Businesses be liable for any direct, indirect, special, punitive, consequential or other damages arising out of Users use of customer feedback.
Businesses' failure to enforce any right or provision of these TOS or any Business-Specific Terms will not be deemed a waiver of such right or provision.
Your Rights to Use the Services
Service Reign is protected by trade secret and other intellectual property laws. You are only granted the right to use the Services in accordance with these TOS and all rights, including, but not limited to, ownership of and Intellectual Property Rights in the Services shall remain the exclusive property of Service Reign or its licensors.
Service Reign grants to you a personal, limited, nonexclusive, nontransferable right to use the Services that is valid only for the period of time while your Service Reign account is active, your payment obligations (if any) to Service Reign are met and only for the purposes described by in these TOS.
You are legally responsible for all Content you upload, post, store or write on while using the Services. You will not hold Service Reign responsible for any Content that is lost or unrecoverable through the use of the Services. Any Users suspected of having information which involves fraud, embezzlement, money laundering, insider trading, support for terrorism or any other activity proscribed by applicable law may have their accounts terminated, their Content erased and they may also be reported to law enforcement officials in the appropriate jurisdictions.
Service Reign is not responsible for the content you submit or transmit using the Services. You agree not to use the Services to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not limited to:
Fraudulent, illegal, defamatory, libelous, obscene, pornographic, profane, threatening, abusive, hateful, offensive, harassing, inappropriate or objectionable content of any kind, including but without limitation to conduct that would encourage or constitute an attack or "flaming" others, or criminal or civil liability under any local, state, federal or foreign law.
Content or data that would impersonate someone else or falsely represent your identity or qualifications, or that constitutes a breach of any individual's privacy, including posting images about children or any third party without their consent (or a parent's consent in the case of a minor).
Virus, Trojan horse, worm or other disruptive or harmful software.
Any information, software or content which is not legally yours and may be protected by copyright or other proprietary right or derivative works without permission from the copyright owner or intellectual property rights owner.
We respect your right to ownership of Content you provide to Service Reign. You grant Service Reign a nonexclusive, irrevocable, worldwide, perpetual, unlimited, assignable, sub-licenseable, fully paid up and royalty-free right to copy, prepare derivative works of, improve, distribute, publish, remove, retain, add, process, analyze, use and commercialize the content, ideas, concepts and techniques you submit to Service Reign, without any further consent, notice and/or compensation to you or to any third parties.
All Users of the Services assume sole responsibility and liability for results obtained from the use of the Services and for conclusions drawn from such use. Service Reign shall have no liability for any claims, losses, or damage caused by errors or omissions in any information provided to Service Reign by any User of the Services in connection with the Services or any actions taken by Service Reign at any User of the Services direction. Service Reign shall have no liability for any claims, losses or damages arising out of or in connection with User's, Business's or any Employee's use of any third-party products, services, software or web sites that are accessed via links from within the Services.
SERVICE REIGN PROVIDES ALL INFORMATION AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS. SERVICE REIGN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TOS, THE IMPLEMENTATION ANY SERVICES OR THE SERVICES. WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, SERVICE REIGN DISCLAIMS ANY AND ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, ACCURACY OF ANY INFORMATION PROVIDED BY SERVICE REIGN, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. SERVICE REIGN FURTHER DISCLAIMS ANY AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SERVICE REIGN OR ELSEWHERE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TOS. IF YOU ARE DISSATISFIED OR HARMED BY SERVICE REIGN, THE SERVICES OR ANYTHING RELATED TO SERVICE REIGN OR THE SERVICES, YOU MAY CLOSE YOUR SERVICE REIGN ACCOUNT AND SUCH ACCOUNT CLOSURE SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY. SERVICE REIGN SHALL NOT BE RESPONSIBLE FOR LOSS OR DAMAGE TO A BUSINESS' PROPERTY OR INJURY OR DEATH TO PERSONS.
SERVICE REIGN IS NOT RESPONSIBLE, AND MAKES NO REPRESENTATIONS OR WARRANTIES FOR BUSINESSES USING SERVICE REIGN. IN ADDITION, WE NEITHER WARRANT NOR REPRESENT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES. ANY MATERIAL, SERVICE, OR TECHNOLOGY DESCRIBED OR USED IN SERVICE REIGN'S PROVIDING THE SERVICES MAY BE SUBJECT TO INTELLECTUAL PROPERTY RIGHTS OWNED BY THIRD PARTIES WHO HAVE LICENSED SUCH MATERIAL TO SERVICE REIGN.
SERVICE REIGN DOES NOT HAVE ANY OBLIGATION TO VERIFY THE IDENTITY OF THE PERSONS SUBSCRIBING TO ITS SERVICES, NOR DOES IT HAVE ANY OBLIGATION TO MONITOR THE USE OF THE SERVICES BY OTHERS; THEREFORE, SERVICE REIGN DISCLAIMS ALL LIABILITY FOR IDENTITY THEFT OR ANY OTHER MISUSE OF YOUR IDENTITY OR INFORMATION.
SERVICE REIGN DISCLAIMS ANY WARRANTY THAT THE SERVICES WILL BE ERROR FREE OR UNINTERRUPTED OR THAT ALL ERRORS WILL BE CORRECTED. SERVICE REIGN DOES NOT GUARANTEE THAT THE SERVICES IT PROVIDES WILL FUNCTION WITHOUT INTERRUPTION OR ERRORS IN FUNCTIONING. IN PARTICULAR, THE OPERATION OF THE SERVICES MAY BE INTERRUPTED DUE TO MAINTENANCE, UPDATES, OR SYSTEM OR NETWORK FAILURES. SERVICE REIGN DISCLAIMS ALL LIABILITY FOR DAMAGES CAUSED BY ANY SUCH INTERRUPTION OR ERRORS IN FUNCTIONING. FURTHERMORE, SERVICE REIGN DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICE REIGN SITE DUE TO INAPPROPRIATE EQUIPMENT, DISTURBANCES RELATED TO INTERNET SERVICE PROVIDERS, TO THE SATURATION OF THE INTERNET NETWORK, AND FOR ANY OTHER REASON.
These TOS are governed by and shall be construed in accordance with the laws of the State of Colorado, without giving effect to Colorado's conflict of laws provisions. If for any reason a court of competent jurisdiction finds any provision or portion of these TOS to be unenforceable, the remainder of these TOS will continue in full force and effect. These TOS constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter (including, but not limited to, any prior versions of these TOS); provided, however, that in the case of any Business that may have executed a written agreement with Service Reign for the provision of the Services, in the event that terms of these TOS and such written agreement are in conflict, the terms of such written agreement shall control. Any waiver of any provision of these TOS will be effective only if in writing and signed by an authorized representative of Service Reign.
Questions about the TOS should be addressed to firstname.lastname@example.org
Additional Terms for Service Reign's Business Users
In addition to the terms set forth above in these TOS, the following terms are applicable to each Business that uses the Services. By using the Services, Business agrees to all the terms contained in these TOS, including, but not limited to, those terms set forth below.
Businesses can give points to their Customers through Service Reign. By accepting these TOS, you agree to the following:
- Business and its employees will only use the Services to communicate with Customers that have knowingly and voluntarily given you their Contact Information.
Telecommunications and Internet Services
Business acknowledges and agrees that Business's and its Employees' use of the Services is dependent upon access to telecommunications and Internet services. Business shall be solely responsible for acquiring and maintaining all telecommunications and Internet services and other hardware and software required to access and use the Services, including, without limitation, any and all costs, fees, expenses, and taxes of any kind related to the foregoing. Service Reign shall not be responsible for any loss or corruption of data, lost communications, or any other loss or damage of any kind arising from any such telecommunications and Internet services.
Cancelling the Services
Unless otherwise provided in a separate written agreement between Business and Service Reign, Business may cancel the Services at any time, with or without cause by emailing email@example.com. Cancellation will not alter your obligation to pay all charges made to your account.
Unless otherwise provided in a written agreement between Business and Service Reign, the following terms apply for Services offered on a subscription basis. Business will be subject to the monthly subscription fees in accordance with the fee schedule shown on our web site or provided to you in writing. The fees are based on the subscription tier you select.
The price for the Services excludes all taxes, unless stated otherwise. Business is responsible for any taxes that Business is obligated to pay or that we may collect from Business.
We may change the price of the Services from time to time, but we will tell you before we do.
The following terms apply for all payments to Service Reign unless we notify you otherwise in writing:
- You will be responsible for payment even if you are not actively using the Services.
- Payments will be billed to you in U.S. dollars.
- Your account will be debited or invoiced at the appropriate time.
- If paying with a credit or debit card, you must pay with a valid credit or debit card acceptable to Service Reign unless notified by Service Reign in writing that a different payment method is acceptable.
- We may suspend or terminate your account and refuse any use of the Services if your payment and/or registration information is not accurate, current or complete.
- Questions about billing should be addressed to firstname.lastname@example.org
All amounts and fees stated or referred to in these TOS and any other agreement between Business and Service Reign are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including, without limitation, VAT) (collectively, "Taxes"). Business shall be responsible for payment of all Taxes and any related interest and/or penalties resulting from any payments made hereunder, other than any taxes based on Service Reign's net income.
By virtue of these TOS, Business and Service Reign may have access to each other's Confidential Information. "Confidential Information," as used in these TOS or any other written agreement between Business and Service Reign, means any written, machine-reproducible and/or visual materials that are clearly labeled as proprietary, confidential, or with words of similar meaning, and all information that is orally or visually disclosed, if not so marked, if it is identified as proprietary or confidential at the time of its disclosure or in a writing provided within thirty (30) days after disclosure, and any information of any nature described in these TOS as confidential. Service Reign Confidential Information includes, without limitation, the Services and any Software whether in source or executable code, documentation, nonpublic financial information, pricing, business plans, techniques, methods, processes, and the results of any performance tests of the Services or the Software. The terms and conditions of any written agreement between Business and Service Reign shall be deemed the Confidential Information of both parties and neither party shall disclose such information except to such party's advisors, accountants, attorneys, investors (and prospective investors), and prospective acquirers as have a reasonable need to know such information, provided that any such third parties shall, before they may access such information, either (a) execute a binding agreement to keep such information confidential or (b) be subject to a professional obligation to maintain the confidentiality of such information.
Exclusions. Confidential Information shall not include information that: (a) is or becomes publicly known through no act or omission of the receiving party; (b) was in the receiving party's lawful possession prior to the disclosure; (c) is rightfully disclosed to the receiving party by a third party without restriction on disclosure; or (d) is independently developed by the receiving party, which independent development can be shown by written evidence.
Use and Nondisclosure. During the period of time that Business uses the Services and for a period of five (5) years thereafter or termination of any written agreement between Business and Service Reign, whichever is later, neither party shall make the other's Confidential Information available to any third party or use the other's Confidential Information for any purposes other than exercising its rights and performing its obligations under these TOS or any other written agreement between Business and Service Reign. Each party shall take all reasonable steps to ensure that the other's Confidential Information is not disclosed or distributed by its employees or agents in violation of the terms of these TOS or any other written agreement between Business and Service Reign, but in no event will either party use less effort to protect the Confidential Information of the other party than it uses to protect its own Confidential Information of like importance. Each party will ensure that any agents or subcontractors that are permitted to access any of the other's Confidential Information are legally bound to comply with the obligations set forth herein. Notwithstanding the foregoing, Confidential Information may be disclosed as required by any governmental agency, provided that before disclosing such information the disclosing party must provide the non-disclosing party with sufficient advance notice of the agency's request for the information to enable the non-disclosing party to exercise any rights it may have to challenge or limit the agency's authority to receive such Confidential Information.