Colorado Multisport is a cutting edge triathlon store located in Boulder, Colorado. The service department is led by world-famous mechanic Tom Hopper. He's been the head technician to cyclocross superstar Jeremy Powers for the past several seasons and spent years prior as Pro Tour mechanic in Europe. Colorado Multisport has been utilizing Service Reign's customer feedback software this year and here's what Tom had to say:
"Service Reign is the best investment our service department has made this year. It’s worth every penny. I consider myself and my crew to be very good mechanics. We have worked with some of the best athletes in the world, but occasionally we make mistakes. We’re not perfect. The software allows customers to let us know when they’re not happy and we can make it right. In the end we come away with a happier customer. All service departments should use this software."
We'd like to thank Tom and the whole crew at Colorado Multisport for using Service Reign and keeping customers happy!