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Service Reign founder, Brandon Dwight was fortunate enough to be a guest on the Shift Up Podcast hosted by Arleigh Greenwald. In this episode they discuss the customer service loop and how bike shops can intercept negative feeling online before it spreads too far

Pointing to the automotive industry where the customer feedback loop is said to be “lightyears ahead” of the bicycle industry’s, presenter Arleigh Greenwald begins by asking Dwight why he decided his Service Reign development is necessary for the independent bike shop.  

To listen CLICK HERE >>